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Frequently Asked Questions
What's your response time?
We try to respond to all inquiries within 24 hours on business days. Enterprise customers receive priority support with guaranteed lower response times.
Can I try Meridian before contacting sales?
Yes! Sign up for a free 14-day trial at app.getmeridian.net. No credit card required. Contact us if you need help getting started.
Do you offer custom integrations?
Yes, for Enterprise customers. Contact our sales team to discuss your integration needs and we'll work with you to build custom connectors.
Is my data safe?
Absolutely. Our servers are SOC 2 Type II certified and GDPR compliant. All data is encrypted in transit. Visit our Security page for details.
Do you offer training and onboarding?
All plans include documentation and video tutorials. Professional and Enterprise customers receive dedicated onboarding support.
How long does implementation take?
Most customers can connect their integrations in a few hours. Enterprise implementations with custom integrations usually only take 1-2 weeks.